Trouble Shooting

  1. if you encounter problems during the tool is running: please send us the log or attach it in the Email!
  2. If the tool crashes right at the beginning do following: open the windows cmd type "lodctr /r:EmpAdminHelper.exe" in the directory you have the EmpAdminHelper.exe and hit enter (registers new performance counter names and explain text for a server or device driver, and saves and restores counter settings and Explain text)
  3. For further trouble shooting see the next pages.